MechaTools Technologies offers a wide range of services to optimize your productivity. Many of these services are included in the "Extended Edition" version or our software. This version includes a full year of free technical support and software updates including the next major version free. Extended Edition also includes the Extended Edition Upgrade option for a yearly software upgrade and technical support at one quarter of the regular price. Contact sales@mechatools.com for more details on these options
Technical Support is responsible guiding you in using your software, helping you design/model your structures. Technical support is also responsible for forwarding your various comments, requests and suggestions to our Research and Development Department.
MechaTools Technologies support engineers are all professionals in structural design and analysis.
As a MechaTools Technologies client, you benefit from the help and assistance in the day to day use of our software. First contact with technical support must be established via our Online Technical Support Form or by e-mail at support@mechatools.com. If you are experiencing a problem with one of our software products, please use the Online Technical Support Form.